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Frequently Asked Questions

Included below are some commonly asked questions.

What should I expect in counseling?

Counseling is a unique journey for each client. It's normal to feel apprehensive about speaking to a complete stranger about personal matters. Counseling is a shared process and provides a safe space to talk about any concerns that you feel comfortable to talk about. As licensed clinicians, counselors (similar to doctors) are legally-bound to highly ethical practices regarding safety,

Dr. Teresa Jacobson values authenticity, compassion, human-dignity, equality, empathy, inclusivity, professionalism, quality of life, safety, transparency, unconditional positive regard, and wellness. You will always be treated with respect.

What is your self-pay fee?


What is your cancellation policy?

It is helpful to provide a 24-hour notice of cancellation so that your cancelled slot can be filled with another client who may be trying to get in. With that said, Dr. Teresa Jacobson does not charge for cancellations, but asks that you let her know so there is no additional concern for your well-being. Consistent appointments are important for continued progress, but it is understandable when cancellations occur.  

How long are sessions?

50-55 minutes on average

Do I have to file my insurance claims?

If Dr. Teresa Jacobson is credentialed (in the network panel) of your insurance company, she will file the insurance claims. Copays are due at the time of service, and deductible amounts will be collected when the claim is processed. Invoices are generated within the HIPAA-compliant Telehealth platform (Healthie) and you are able to pay your bill conveniently on the platform with Visa, Mastercard, FSA and HSAs.  You are encouraged to verify insurance benefits prior to session.

How often do we meet?


Once per week on average


Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.   

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. 

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. 

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 

  • Make sure to save a copy or picture of your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, visit


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